Ecritel Global Security

Every business requires a computing infrastructure that can quickly adapt to their needs. The Ecritel Cloud Center is a fully Managed Cloud Solution which provides the flexibility to meet your evolving business needs. Outsource your infrastructure while retaining full control of your information systems!


Multi-tenant high performing infrastructure: Self-Service portal combined with our world-class management services provides the best of both worlds. Easy, self-service, fully customizable, on-demand resources within Ecritel’s Managed Cloud Hosting platform.


Dedicated Infrastructure in our managed datacenter: An environment built and maintained to your exacting specifications with Ecritel’s world-class expertise and assistance. Let us collaborate with you to create an infrastructure specifically built to meet your needs.


Ecritel’s world-class engineers can create a hybrid environment combining your in-house infrastructure with Ecritel’s Managed Cloud (public and/or private) to create a custom solution to meet your business needs and technical requirements.


Guaranteed Availability

15 Minutes

Guaranteed Intervention Time

4 Hours

Guaranteed Restoration Time 

Our Managed Services Packages

Ecritel offers different levels of service, all of which guarantee the highest levels of availability. We also offer Custom Support Packages and Service Level Agreements to meet your workload’s specific requirements.

Level / 1
  • Real-Time Supervision
  • Hardware Maintenance
  • Ticketing Interface
  • Intervention (optional)
Level / 2
  • Real-Time Supervision
  • Hardware Maintenance
  • Ticketing Interface
  • Intervention (optional)
  • On-Site Support
  • Operating System Administration
  • Maintenance in an Operational State
Level / 3
  • Real-Time Supervision
  • Hardware Maintenance
  • Ticketing Interface
  • Intervention (optional)
  • On-Site Support
  • Operating System Administration
  • Maintenance in an Operational State
  • Administration of Software & System Components
  • Updates
  • Dedicated Project Leader

Ongoing Support

To optimize your ROI, Ecritel works with you to boost the performance of your infrastructure. We take a personalized approach with solutions carefully adapted to meet your requirements.

The Project Leader

You will have a dedicated Project Leader who will be your key point of contact supporting you throughout the project. He/she will manage the installation, operation and support teams, guaranteeing the satisfactory performance of your operations. Our Project Leaders are experts at migrating your business systems and draw on their experience to implement, migrate and manage your critical infrastructure.

The Steering Committee

If requested, Ecritel will gladly form a Steering and Monitoring Committee for your IT infrastructure. Leveraging custom reports from our Operations Team, the committee will validate Ecritel’s compliance with: ITIL best practices, the Service Quality Plan and the Service Level Agreement. In addition, the committee will verify the quality of the deployment, the operational maintenance of the infrastructure and the overall management indicators while providing recommendations for constant improvement.

Specific Operational Requirements

Some applications have unique requirements. In these cases, the Operating Procedures would be detailed in the Operating Schedule. Our engineers are tasked with executing the specified Process & Procedures as well as updating the Change Control Log.


Our service level agreement means that you can be sure of a minimum processing time for your requests.


In the event of an incident, we will carry out the necessary checks and cascade the problem to the network or systems operation departments.


Details of work performed and operating incidents are stored in a Change Control Database in order to maintain a complete history of your infrastructure and the solutions provided.


We keep you informed throughout and when the work is completed: we will notify you via e-mail, accompanied by a detailed report describing the actions performed.

Reasons to choose us


Leverage the benefits of Ecritel’s Managed Cloud Offerings which allow your computing infrastructure to automatically adapt to your ever changing business needs and demands.


Maintain maximum performance with Ecritel’s Managed Hosting Platform that can handle the ebbs and flows of the demands of your business.


We guarantee but typically exceed 99.99% uptime 24/7/365.


Ecritel’s datacenters are fully redundant with multiple power, cooling and broadband connections ensuring continuous high performance. Always.


Easier and less restrictive than most. Ecritel’s Managed Cloud Hosting infrastructure lend themselves to a rapid deployment.


When you choose the Cloud, your energy costs are reduced, making you more environmentally friendly.

"A Ecritel nos oferece o serviço de hospedagem de muita qualidade. Além de contar com profissionais altamente gabaritados, comprometidos e éticos. Nós do Grupo DPaschoal estamos plenamente satisfeitos com a parceiro que vem desde 2015."
Eduardo Nadim
Head of e-commerce, Varejo Grupo DPaschoal