Let our Consultants provide their expertise to advise you on the best architecture design for your solutions. Over and above simply identifying your needs, our team will examine the challenges facing your business and will operate as a genuine partner providing new ideas and guidance to achieve optimal performance of your solutions.
We can work with you to define a Service Quality Plan and create Service Level Agreements for your Ecritel Cloud Center solutions.
Working at the very leading edge of technology our engineers and technicians are highly trained and certified in the latest technologies (CCNA, CCIE, etc.) and they adapt seamlessly to your internal processes.
To optimize your ROI, Ecritel works with you to boost the performance of your infrastructure. We take a personalized approach with solutions carefully adapted to meet your requirements.
You will have a dedicated Project Leader who will be your key point of contact supporting you throughout the project. He/she will manage the installation, operation and support teams, guaranteeing the satisfactory performance of your operations. Our Project Leaders are experts at migrating your business systems and draw on their experience to implement, migrate and manage your critical infrastructure.
If requested, Ecritel will gladly form a Steering and Monitoring Committee for your IT infrastructure. Leveraging custom reports from our Operations Team, the committee will validate Ecritel’s compliance with: ITIL best practices, the Service Quality Plan and the Service Level Agreement. In addition, the committee will verify the quality of the deployment, the operational maintenance of the infrastructure and the overall management indicators while providing recommendations for constant improvement.